Normally our jewelry can be shipped within 1 week. However some jewelry will need to be made in the right material or size. Then the delivery time can be up to two weeks. In this case you will be contacted within 24 hours from your purchase.
The exchange period is 14 days from the date of purchase, unless other terms appear on the receipt. We offer vouchers, but money can NOT be returned.
In case of exchange or complaints the receipt must be showcased. Vouchers and gift certificates last 1 year from the date of issue. There is no guarantee on price regulations or wrong price labels.
We give no guarantee on gold-plated silver. The period of last is very different form person to person.
However we do recommend that you to take care of your gold-plated jewelry for longer last. We recommend removing the jewelry when you wash your hands or shower and that you do not sleep with gold-plated jewelry.
In case of defects or any damages to your jewelry, come by the shop with the jewelry and always bring the receipt. In the shop we will evaluate the piece, and take the item in for reparation.
Most of the jewelry is made to order for the customer and therefore only few designs are in stock and can be sent immediately. The delivery time is usually 1-2 weeks.